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Articles and features 20/11/2018

The role of receptionists: a legal commentary

The role of receptionists: a legal commentary

Time to read article: 3 mins
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A recent Supreme Court decision, Darnley v Croydon Health Services NHS Trust [2018] UKSC 50, has raised questions about the role of non-clinical staff in patient care. The judgment criticised the actions of a receptionist in an Accident and Emergency (A&E) department – Joseph McCaughley, litigation solicitor at Medical Protection, looks at the ramifications of the case

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Case report 27/03/2018

A pain in the knee

A pain in the knee

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Miss F, an overweight 11-year-old, attended her GP, Dr A, complaining of knee pain and clicking for two months following a twisting injury whilst playing football...

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Articles and features 27/10/2017

Ask MPS: Probity

Ask MPS: Probity

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New Doctor Editor-in-Chief and Medicolegal Adviser Dr James Thorpe demonstrates why probity is paramount to the role of a foundation doctor.

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Workshop

Mastering difficult interactions with patients

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Mastering difficult interactions with patients

This workshop helps you identify and utilise a range of different skills in difficult clinical interactions with patients. These skills can help you and your patients reach a more favourable outcome and still preserve the integrity of the important doctor-patient relationship.

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04/10/2017

NHS Scotland launches new complaints procedure

NHS Scotland launches new complaints procedure

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The new Complaints Handling Procedure places an emphasis on empowering all staff to resolve issues “on-the-spot” where they can. You also have to make sure you record all complaints, even those resolved efficiently. Sara Dawson explores all the changes below

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Articles and features 28/09/2017

Challenging interactions with colleagues

Challenging interactions with colleagues

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Poor communication between doctors lies at the heart of many complaints, claims and disciplinary actions. Dr Mark Dinwoodie, consultant in medical education, explains the importance of maintaining good relationships with colleagues and communicating effectively with other health professionals

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Articles and features 28/09/2017

On the ward: Everyday consent dilemmas

On the ward: Everyday consent dilemmas

Time to read article: 2 mins
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Dr James Thorpe, Medicolegal Adviser at Medical Protection, reflects on a common issue where junior doctors are asked to perform roles outside their competence, in particular taking informed consent for surgical procedures and other invasive investigations

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Articles and features 28/09/2017

Top tips for staying safe on social media

Top tips for staying safe on social media

Time to read article: 3 mins
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Foundation doctors are increasingly using social media and smartphone apps to communicate with each other and senior colleagues. While this has many advantages, there are pitfalls to consider. Dr James Thorpe, Medicolegal Adviser at Medical Protection, investigates.

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Learning From Events

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Learning From Events

With more than 300 million patients consulting with primary care teams annually it’s unfortunately inevitable that a proportion will suffer some form of unintentional harm, mostly of low to moderate severity. Research has suggested that around 1-2% of consultations in primary care are associated with an adverse event. The cost of harm – to patients, to those working in healthcare, and to productivity – is significant.

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29/08/2017

Professional Practice Manager

Professional Practice Manager

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If you are a Practice Xtra member with gold level benefits, you can subscribe to Croner-i Professional Practice Manager online information service, an essential time-saving resource for busy practice managers.

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Casebook 29/08/2017

The worst of times

The worst of times

Time to read article: 6 mins
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Unemployment reduces wellbeing. Recession raises the demands on healthcare systems and makes it harder to pay for them. Doctors worldwide are having to adapt and change to cope with these additional pressures, says Sarah Whitehouse

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